Each of our Directors brings deep experience in his or her field of expertise and strong passion for our mission.
David Block, Executive Director
David Block received his Bachelors degree from Queens College in New York and his Masters degree in Counseling Psychology from John F. Kennedy University in California. Mr. Block has over 15 years' of experience working in the CEO/Executive Director capacity in human service agencies. Before working as the Executive Director for Youth Shelters and Family Services, David worked at the American Red Cross of Wyoming as the CEO for eight years.
David ensures the fulfillment of the organizational philosophy, mission, annual goals, and objectives. He oversees all operations of the agency. David works closely with the Board of Directors and the Leadership team to ensure successful delivery of service operations."Through our continuum of services, we meet immediate needs of homeless, runaway, and in-crisis youth and family members - food, water, warm clothing, toiletries, emergency shelters. We provide life-time solutions - education, job training, counseling, transitional housing, community service and much more. This is possible because so many people care. Some give their time as mentors. Others make sure we have enough healthy food. Still others make donations to ensure our programs remain strong. Together, we create pathways for youth to succeed."
Dan Bailey, Development Director
Dan Bailey received a Bachelors in Social and Management Studies at Antioch College, and a Masters in Social Work at Washington University. Mr. Bailey came to Youth Shelters and Family Services in 2012. He has raised funds for more than 20 years in social services, higher education, medical research, and patient care settings.
Dan is in charge of fundraising and public relations for the agency. He develops and directs the overall fundraising plan including capital, endowment, donor, direct mail, sponsorship and underwriting, writes funding proposals, completes and supports program evaluation and reporting, coordinates agency public relations and special events. “Our funders include federal, state and local government; private foundations, corporations, businesses, civic organizations and individual donors. It would not be possible to do our work without this important support.”
Jacqueline Beam, Access! Program Director
Jacqueline Beam received a Bachelor of Arts in Organizational Management from Ashford University, a Masters in Counseling and Art Therapy from Southwestern College, and is a Licensed Mental Health Counselor. Ms. Beam has over seven years' experience working with adjudicated youth by connecting them to community resources, art, and educational and vocational programs. She is a Certified Mental Health First Aid Instructor and holds certifications a variety of topics, including Crisis Prevention and Intervention, Core Community Services Training, and Spanish Social Workers and Counseling.
Jacqueline is the Program Director for Access!, a training and education community collaborative, which is based on a grant that she composed and formulated from the Department of Labor. As the Director for the Access! program, she oversees a program providing and connecting adjudicated youth ages 14 to 24 to their basic needs, community resources, education, and training. "As a student enrolled in the Access! program, you will be part of a community focused, job skill and educational development program that will launch you toward more opportunities in work and income. Access! provides training, education, and hands-on support in partnership with you, your dreams, and ... your community. The program also provides training in the areas of sustainability, the arts and media, parks and recreation, equine therapy, computer technology, and culinary arts and/or area of students' interest and passion in order to nuture and grow all of the incredible possibilities in their lives!"
Lacey Burton, Human Resource Director
Lacey Burton has a Bachelors in Business Administration, majoring in Human Resource Management. She also holds a certification in Human Resources through SHRM (Society of Human Resource Management), is certified in Instructional Design, and is a certified First Aid and CPR Instructor through the American Red Cross. Ms. Burton also recently became a Notary Public. Lacey has over seven years' experience in Human Resources with expertise in management, recruitment, training & development, employment law and compliance, and employee relations.
In 2013, Ms. Burton was named the VIP Woman of the Year by the National Association of Professional Women. She is a member of the SHRM, Northern New Mexico Human Resource Association, Central New Mexico Human Resource Management Association, and Association for Talent Development. Additionally, Lacey serves as the Safety officer, which involves her serving as the chair and faciliating a monthly Safety meeting with safety commitee members. Ms. Burton also serves on the volunteer work group and provides recruitment for the volunteers, as well as serves as the Information Technology liaison. Lacey develops and directs all human resources for Youth Shelters and Family Services, ensures compliance with state and federal employment law, facilitates training to staff members and management, delivers support and guidance to other directors, and provides employee relations. "As the HR Director, I serve as the organizational glue that holds together agency policy and compliance with the needs of the employees. I am truly inspired by our mission, the wrap-around services that we offer, and the employees who make it possible."
Keri Cardon, Youth Shelter Program Director
Keri Cardon has a Bachelors from the University of Washington in Biology and Applied Mathematics. Keri is a Certified Instructor for CPR, First Aid, and AED for Adults, Children, and Infants. Additionally, she is a Certified Managing Aggressive Behavior Facilitator and conducts eight-hour training classes for all new hires. Keri has over seven years' experience working with the youth in a social service capacity. Ms. Cardon worked as the Program Manager at YouthCare for four years prior to working at Youth Shelters and Family Services, where she created staff schedules, developed and facilitated staff training, constructed shelter emergency policy, coordinated volunteer recruitment, and administered the budget allocation.
As the Program Director for the Emergency Shelter, Keri oversees and manages the Youth Shelter, which is a co-ed state-licensed program with 12-beds serving eligible youth between the age of 10 to 17 who need a temporary place to stay until they are able to find a stable living environment.
Madigan Chandler, Transitional Living & COC Program Director
Madigan Chandler has a Masters in Counseling and is a Licensed Mental Health Counselor. Madigan has over six years’ experience working with youth in the foster care system who experienced acute and severe behavioral and emotional issues. Ms. Chandler worked with court ordered individuals with felony convictions providing individual counseling often for those with dual diagnosis, led substance addiction support groups, and worked with court ordered youth through the three strikes program.
Madigan is a member of the American Counseling Association. As the Program Director for the Transitional Living Program, she oversees a program which serves homeless and at-risk youth ages 17-24 with finding permanence and stability in their lives through apartment living and case management. "I am privileged to oversee a team of hardworking and committed employees who provide residents with care, guidance, and much needed Life Skills Training. Our work allows us to have daily contact with residents where they live and engage them in real life opportunities for growth and development. Most importantly, we help residents to learn how to be safe and stay safe."
Emily Folks, Street Outreach Program Director
Emily Folks has a Bachelor of Family and Child Science, specializing in Counseling and Educational Psychology from New Mexico State University. Ms. Folks has been with our agency for over four years. She has over six years’ experience working social services, case management, and crisis intervention. Additionally, Emily is a Certified SOAR representative.
Emily is a member of the Homeless Youth Taskforce and Santa Fe Safe. In 2015, Ms. Folks received an award from the NM Coalition to End Homelessness for Direct Service Employee. As the Program Director of our Street Outreach Program, Emily provides general oversight and management of Street Outreach program activities and staff; participates in external relations, resource development, strategic planning and program design. "My time at Street Outreach has been the richest of my life. We have a long way to go on the road to end youth homelessness, but I gain momentum each day though the kindness and devotion of the Street Outreach staff, the strength, beauty and resilience of each youth we serve, and the triumph that takes place in their unity."
Shelly Felt, Finance Director
Shelly Felt has a Masters from University of Virginia and her Bachelors from University of Iowa. She is a Certified Public Accountant (CPA). Ms. Felt has over 20 years of accounting and auditing experience.
Ms. Felt is a member of the American Institute of Certified Public Accountants and New Mexico Society of Certified Public Accountants. Addtionally, she serves on the Audit Commitee and is a Parent Representative for the New Mexico School for the Arts. Shelly has worked with established nonprofit organizations, local regional firms, and national corporate firms. Her diversified and extensive experience allows her to provide fiscal and operations management, analysis, and consultation for Youth Shelters and Family Services.
Joan Heiden, Director of Clinical and Program Services
Joan Heiden has a dual Master’s in Counseling Psychology and in Education. She is a certified Drug and Alcohol Counselor. Additionally, she holds certifications in Mediation and Expressive arts. Ms. Heiden has over 20 years of experience in clinical and mental health.
Ms. Heiden is a member of Santa Fe Safe (CCRC) New Mexico Providers Alliance, CYFD Bruce Perry Brain Mapping, and SAPT Independent Peer Review Committee. As the Director of Clinical and Program Services, Joan provides clinical supervision, consultation, and oversight for Youth Shelters and Family Services’ programs; conducts clinical case reviews; reviews and provides oversight of program clinical policies and procedures; provides counseling services for programs; develops and implements staff training and education; and assists the Executive Director in managing managed care contracts. "We see such amazing strides when someone has that wrap-around service of staff, program directors, therapists - everybody staying on the same page and holding them so they feel safe and make the next step."